Vera House, Inc. is a human service agency that provides unconditional care for individuals and families through comprehensive domestic and sexual violence prevention and intervention services. We believe in collectively serving members of the community and creating an environment of accountability for our services. We strive to provide our employees with flexible schedules, when possible, a level of autonomy to complete their work, and a culture of belonging. We strive to interrupt the norms that cause harm and perpetuate oppression. This position will be responsible for providing for the ongoing development, implementation, and evaluation of prevention programming at Vera House, Inc

This position will work directly with the Chief Executive Officer (CEO) and performs both routine and non-routine administrative activities in support of leadership and Executive Board of Directors.

Job Description

Job Title:  Care Coordinator	Location:  Shelter Locations
Effective Date:  1987	Current Revision:  January 29, 2021
Travel:  Up to 40%	FLSA Status:  Non-Exempt

Primary Function:            This position will handle the day to day activities of the Care Coordinator position at the Vera House shelter for the victims of domestic violence and sexual assault.

Job Reporting Relationships:

Supervisor:                         Associate Director of Shelter Services

Supervises:                         None    

Basic Qualifications:      

Education/Training:         Associates degree in human services preferred

Competencies:           

• Thorough knowledge of domestic and sexual violence including elder abuse
• Ability to work effectively in a crisis orientated setting with diverse individuals
•  Good interpersonal, oral communication and written skills
• Proficient with Microsoft Office Suite
• Ability to develop a positive, compassionate rapport with victims of domestic violence, sexual assault or other violent trauma
• Knowledge of community based service delivery systems, in particular thorough knowledge of the criminal and civil justice systems
• Prompt response to crisis as well as thorough and consistent follow up victims and delivery systems
• Ability to work with as well as maintain a positive relationship with community partners
• Ability to provide trauma informed services and strong knowledge of crisis intervention techniques
• Ability to multi task
• Ability to work independently
• Ability to adapt to demanding situations and work well under pressure
• Strong training and facilitation skills
• Appreciation and respect for other cultures and people of diverse backgrounds

Experience:  

• Experience working in a human services setting.
• Essential Duties:  Serve as a liaison and build positive working relationships with community members and partnering agencies
• Provide crisis intervention, local service delivery systems advocacy, and short term counseling and support to individuals and families experiencing domestic violence, sexual assault and other violent trauma as well as provide emotional support, face to face and telephone crisis intervention, advocacy and information/referrals at the request of the victims or referral sources
• Maintain client database consistent with Vera House practices
• Respond to the 24 hour crisis line
• Assist victims/clients in identifying, understanding and prioritizing problems and needs and, in obtaining information on available resources, as well as assist in seeking help from intervention systems, including criminal justice, legal, medical counseling and income programs at various community partner locations
• Adhere to all Vera House policies, procedures and safety protocols
• Provide emotional support for the short-term and immediate needs of shelter residents and their families
• Provide face-to-face and telephone crisis intervention at the request of victims or referral sources
• Ensure a safe, comfortable and welcoming environment to all shelter residents and visitors
• Ensure that all services are maintained in accordance with the Agency’s mission and goals
• Manage difficult and/or emotional client situations and respond promptly to client needs
• Communicate need and concerns to the appropriate shelter staff and/or community partners regarding the goals and plans of the residents
• Understands and values racial equity as an organizational operating principle and is committed to continued learning on issues related to race, equity, diversity and inclusion

Ancillary Duties

As an integral member of the organization, this position is responsible to provide related assistance wherever necessary to help the Agency achieve its goals and embrace and promote the Vera House mission.

Equipment/Machines

Telephone, computers, copier, fax machine, automobile, television, DVD player, household equipment, shredder

Physical Demands

Mobility to work in a residential  group home setting, use standard office equipment, vision to read printed materials and a computer screen, distance vision suitable of independent driving/travel, and hearing and speech to communicate in person or over the telephone.  Individual must be able to lift 30 pounds.  Accommodations may be made for some of these physical demands for qualified individuals who require and request such accommodation.

Work Environment and Environmental Conditions

The work environment characteristics described here are representative of those an employee encounters while preforming the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.  The noise level and work environment is usually moderate.  The air quality is usually moderate.  There is exposure to physical risk.

Salary

$16.00 - $19.00 per hour

Shift differential is offered from the hours of 11:30pm – 7:00am

 

 

Vera House is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. Interested candidates should submit a resume and cover letter to: jobs@verahouse.org